Terms of Service

1. Services

FineTune Entertainment provides audio visual and event production services including, but not limited to:

• Sound system rental and engineering
• Lighting design and installation
• Video projection and LED wall systems
• Staging and set construction
• Live streaming and broadcast services
• Technical direction and production management
• Equipment rental and setup
• On-site technical support and staffing

Services are provided on-site at client-specified venues unless otherwise stated.

2. Quotes & Pricing

• All quotes are valid for 30 days unless otherwise specified.
• Pricing is based on the specific requirements outlined in the quote.
• Changes to event scope, venue, or services may result in adjusted pricing.
• A deposit may be required to secure equipment and crew availability.
• Travel, accommodations, and per diem costs may apply for events outside the Calgary area.

3. Bookings & Cancellations

By confirming a booking, you agree to:

• Provide accurate event details including venue, schedule, and technical requirements.
• Notify us of any changes as soon as possible.
• Cancellations within 14 days of the event may forfeit the deposit.
• Cancellations within 48 hours may be responsible for the full invoice amount.
• We reserve the right to decline or terminate bookings if venue conditions are unsafe or contract terms are violated.

4. Payments

• Payment terms will be outlined in the quote or contract.
• Deposits are required to confirm bookings and reserve equipment.
• Final payment is due on or before the event date unless otherwise agreed.
• We accept approved payment methods through our website and direct invoicing.

Failure to complete payment may result in withheld services, equipment retrieval, or suspension of future bookings.

5. Client Responsibilities

Clients are responsible for:

• Providing accurate venue information and site access
• Ensuring adequate power supply as specified in technical requirements
• Obtaining necessary permits, licenses, and venue approvals
• Coordinating with venue staff and other vendors
• Ensuring a safe working environment for our crew
• Providing event schedules and any changes in a timely manner

The Company is not responsible for delays or issues caused by venue limitations, inadequate power, or lack of proper permits.

6. Equipment & Liability

• All rental equipment remains the property of FineTune Entertainment.
• Clients are responsible for equipment in their care from delivery until return.
• Damage, loss, or theft of equipment may result in repair or replacement charges.
• We recommend clients obtain appropriate event insurance coverage.
• FineTune Entertainment carries liability insurance for our operations and crew.

7. Technical Requirements

To ensure optimal performance:

• Power requirements must be met as specified in the technical rider.
• Venue must meet minimum ceiling heights and space requirements for staging and rigging.
• Rigging points must be certified and documented where required.
• Internet connectivity may be required for streaming services.

8. Limitation of Liability

To the fullest extent permitted by law, FineTune Entertainment's total liability is limited to the amount paid for the specific service giving rise to the claim. We are not liable for:

• Event cancellation or disruption due to client or venue issues
• Guest injuries not directly caused by our equipment or crew
• Lost revenue, profits, or indirect damages
• Issues caused by third-party vendors or venue limitations
• Acts of nature, power grid failures, or internet outages beyond our control

9. Force Majeure

FineTune Entertainment is not responsible for delays or failure to perform caused by events beyond reasonable control, including:

• Natural disasters or severe weather
• Power outages or utility failures
• Government actions or public health emergencies
• Illness or unavailability of essential crew
• Strikes or civil unrest
• Platform or hosting service disruptions

10. Intellectual Property

• All branding, logos, and website content remain the property of FineTune Entertainment.
• Event photos and videos may be used for promotional purposes unless otherwise agreed.
• Clients may not use our materials without written permission.

11. Privacy

Client information is handled in accordance with our Privacy Policy.

12. Governing Law

These Terms are governed by the laws of the Province of Alberta, Canada.

13. Changes to These Terms

We may update these Terms periodically. Continued use of our services after updates constitutes acceptance of the revised Terms.

14. Contact Information

For questions regarding these Terms, contact:

FineTune Entertainment Email: info@finetuneav.com Phone: 306-774-3174 Website: finetuneav.com